DSC Auto Parts Privacy Policy

Depending on how you interact with DSC Auto Parts, we may collect information including:

• Your name and surname
• Email address
• Telephone or mobile number
• Billing and delivery address
• Order and transaction information
• Vehicle information provided when requesting assistance
• Information provided when contacting customer support
• Website usage and technical information, including IP address, browser and device information where applicable

We only collect information that is reasonably necessary for legitimate business purposes.

Your personal information may be used to:

• Process and fulfil orders
• Arrange deliveries and collections
• Process payments and refunds
• Communicate with you regarding your orders
• Provide customer support
• Confirm product compatibility where requested
• Prevent fraud and protect our business and customers
• Improve our website, products and services
• Comply with legal, tax, accounting and regulatory obligations
• Send marketing communications where permitted by law and where applicable consent has been obtained

DSC Auto Parts will not sell or rent your personal information. We may share necessary information with trusted third parties where required to operate our business, including payment providers, courier and delivery companies, website and hosting providers, technology providers, professional advisers and other service providers.

Third parties will only receive information reasonably necessary for the relevant purpose and will be expected to handle such information appropriately.

Where payments are processed through third-party payment providers, your payment information may be processed directly by those providers in accordance with their own privacy and security policies.

DSC Auto Parts does not intentionally retain complete card details where such information is processed directly by a third-party payment provider.

Our website may use cookies and similar technologies to maintain functionality, understand website usage, improve user experience and, where applicable, support marketing activities.

You may be able to control or disable cookies through your browser settings, although doing so may affect certain website functionality.

DSC Auto Parts takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by applicable law.

Certain transaction, accounting and business records may therefore be retained for longer periods where required by legislation.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of information where legally permissible
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Object to receiving direct marketing communications

Requests may be subject to lawful verification and any applicable legal requirements.

Where DSC Auto Parts sends electronic direct marketing communications, we will do so in accordance with applicable law.

You may request that we stop sending marketing communications by using the unsubscribe mechanism provided or by contacting us directly.

POPIA provides specific requirements concerning electronic direct marketing, including circumstances in which a customer relationship may permit marketing of similar products and the requirement to provide a reasonable opportunity to object. (SAFLII)

Our website may contain links to third-party websites or services. DSC Auto Parts is not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policies of those third parties before providing personal information.

DSC Auto Parts may update this Privacy Policy from time to time to reflect changes to our business, technology or applicable legislation.

The latest version will be made available on our website.

If you have any questions regarding this Privacy Policy, wish to exercise your rights regarding your personal information or have a privacy-related complaint, please contact DSC Auto Parts using the contact details published on our website.

Where applicable, you also have the right to lodge a complaint with the Information Regulator of South Africa.

DSC Auto Parts is committed to processing personal information responsibly, lawfully and transparently in accordance with POPIA.