DSC Auto Parts Return, Refund & Exchange Policy

Customers may request a return of an unused product where the product is in its original, saleable condition and has not been fitted, installed, modified or damaged.

Products must be returned with all original packaging, accessories, labels, manuals and other items supplied with the product.

A return request must be submitted to DSC Auto Parts before the product is sent back. Customers should contact us with their order number, reason for the return and photographs where applicable.

Approval of a return does not automatically constitute approval of a refund. Products will be inspected once received.

Where a customer wishes to return a correctly supplied product simply because they have changed their mind, ordered the incorrect product, no longer require the product or otherwise wish to cancel the purchase, DSC Auto Parts may accept the return at its discretion, provided that the product is unused, uninstalled and in a resalable condition.

An approved change-of-mind return may be subject to a 10% service and handling fee, calculated on the purchase price of the returned product.

Original delivery charges are generally non-refundable for change-of-mind returns, and the customer may be responsible for the cost of returning the product to DSC Auto Parts.

This section does not limit or exclude any statutory consumer rights that may apply.

Customers may request an exchange for an alternative product where the original product is unused, uninstalled and in a resalable condition.

Depending on the circumstances of the exchange, a 5% service and handling fee may apply.

If the replacement product is more expensive, the customer will be required to pay the difference before the replacement is dispatched.

If the replacement product is cheaper, DSC Auto Parts may refund the difference, subject to the circumstances of the exchange.

The customer may be responsible for any applicable delivery or collection costs associated with an exchange.

Electronic and electrical components are generally non-refundable and non-returnable once supplied, due to the risk of incorrect installation, electrical damage, programming, coding, contamination or other damage occurring after the product leaves our possession.

Examples may include, but are not limited to:

• Electronic control modules
• Sensors
• ECU-related components
• Actuators
• Switches
• Relays
• Electronic ignition components
• Wiring and electrical components
• Programmable or coded components
• Other electronic automotive components

However, special cases may be reviewed individually.

Where an electronic or electrical product is alleged to be defective, DSC Auto Parts may request diagnostic information, photographs, videos, professional inspection reports or other evidence before determining the appropriate remedy.

Nothing in this section excludes or limits any statutory rights a consumer may have in respect of defective or non-conforming goods under applicable South African law.

Products that have already been fitted, installed, modified, dismantled, altered or used on a vehicle cannot be returned as a change-of-mind return or ordinary exchange.

This includes parts where installation has resulted in marks, scratches, damage, wear, contamination or other changes to the condition of the product.

This restriction does not affect a customer’s statutory rights where the product is defective or otherwise fails to comply with applicable consumer protection legislation.

Customers are responsible for ensuring that the product ordered is suitable for their vehicle.

Where a customer has ordered an incorrect part, DSC Auto Parts may assist with an exchange or return provided that the product is unused, uninstalled and in its original saleable condition.

A service fee and applicable delivery costs may apply.

Where vehicle compatibility is uncertain, customers are encouraged to contact DSC Auto Parts before placing an order so that we can assist with confirming compatibility.

If DSC Auto Parts supplies an incorrect product due to an error on our part, please contact us as soon as reasonably possible.

Subject to verification, DSC Auto Parts will arrange for the correct product to be supplied or provide another appropriate remedy.

Where the incorrect product was supplied by DSC Auto Parts, reasonable return and replacement costs will be handled by DSC Auto Parts.

Customers should inspect their products as soon as reasonably possible after delivery and notify DSC Auto Parts if the product appears damaged, defective or incorrect.

Where a product is defective or does not meet the requirements of applicable consumer protection legislation, the customer will be entitled to the remedies available under the CPA and other applicable law.

In particular, section 56 of the CPA provides an implied warranty of quality and, subject to the requirements of the Act, allows qualifying defective goods to be returned within six months of delivery without penalty. The applicable remedy may include repair, replacement or refund. (Government of South Africa)

No service, handling or restocking fee will be charged where a return is being processed as a valid statutory defective-goods claim.

Products that are specially ordered, custom-made, personalised, imported specifically for a customer or otherwise sourced specifically at the customer’s request may be subject to additional return restrictions.

Such restrictions will be communicated to the customer where reasonably applicable before the order is confirmed.

These restrictions do not exclude statutory consumer rights where applicable.

All returned products may be inspected by DSC Auto Parts before a voluntary return, exchange or refund is approved.

A return may be rejected where the product:

• Has been installed or fitted
• Shows signs of use or wear
• Has been modified or altered
• Has been damaged after delivery
• Is missing original packaging or accessories
• Cannot reasonably be resold
• Has been returned without prior authorisation

Where a statutory defective-goods claim applies, the assessment will be conducted in accordance with applicable consumer protection law.

Approved refunds will generally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

Refunds relating to voluntary change-of-mind returns may be reduced by any applicable service fee and non-refundable delivery costs.

Refunds relating to valid statutory claims will be handled in accordance with applicable law.

Unless otherwise required by applicable law, the customer is responsible for return shipping costs associated with voluntary returns or exchanges.

Where DSC Auto Parts is responsible for supplying an incorrect or defective product, return shipping arrangements will be handled in accordance with the circumstances of the claim and applicable law.

To request a return, exchange or refund, please contact DSC Auto Parts through the contact details provided on our website.

Please provide your order number, the product concerned, the reason for the request and any supporting photographs or documentation that may assist with assessing the request.

DSC Auto Parts reserves the right to assess each voluntary return or exchange individually while ensuring that all applicable consumer rights are respected.

This policy does not exclude, restrict or waive any right or remedy that cannot lawfully be excluded under South African legislation.